Our Return and Refund Policy was last updated on 08/01/2024.
Thank you for shopping at Irona Lab Pvt Ltd.
The following terms are applicable for any products that you have purchased from us.
Eligibility for Refunds
We offer refunds under the following circumstances:
- If the service is not delivered as promised due to an error on our end.
- If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe.
- If you cancel your subscription within the refund period outlined below.
Refund Period
Refund requests must be made within 7 days of the payment date. Requests made after this period will not be eligible for a refund.
Non-Refundable Cases
Refunds will not be granted under the following conditions:
- If you change your mind after purchasing a subscription or service.
- If you fail to use the service during the subscription period.
- If the issue is caused by third-party software or tools not affiliated with our platform.
Refund Process
To request a refund, please follow these steps:
- Contact our support team at official@irona.ai.
- Provide your payment receipt, order ID, and a detailed explanation of the issue.
- Our team will review your request and respond within 3-5 business days.
- If your request is approved, the refund will be processed to your original payment method within 7-10 business days.
- This has been generated by dodopayments.com
Contact Us
If you have any questions about this Refund Policy or require assistance, please reach out to us:
Email: official@irona.ai
